IT Service Delivery Manager Job at Bowman Williams, Atlanta, GA

  • Bowman Williams
  • Atlanta, GA

Job Description

IT Service Delivery Manager

We are a leading Managed IT Services Provider dedicated to delivering innovative and reliable IT solutions and services to our clients. Our team is committed to excellence and customer satisfaction, ensuring that our clients' IT infrastructure is robust, secure, and efficient. We are an employee-owned company mean that you'll be a stakeholder with increasing shares that come with your tenure.

As the IT Service Delivery Manager, you will be the cornerstone of our client success and operational excellence. You'll oversee the delivery of IT services to ensure that client needs are not only met but exceeded. You will lead with strategy, manage with precision, and foster client relationships that inspire trust and loyalty.

IT Service Delivery Manager Key Responsibilities and Requirements:
  • 5+ years of experience in IT Service Delivery
  • At least 1 year of IT Management experience within a MSP
  • Act as the primary point of contact for service-related matters, building strong, trusted relationships with clients.
  • Conduct regular client check-ins, service reviews, and proactive communication to ensure client satisfaction.
  • Resolve escalated service issues promptly while managing expectations effectively.
  • Service Delivery Oversight
  • Monitor and ensure compliance with SLAs using tools like Autotask.
  • Regularly review and report service metrics to leadership, focusing on areas for improvement and excellence.
  • Collaborate with vCIO to align service delivery with client strategies and IT roadmaps.
IT Service Delivery Manager Team Leadership:
  • Lead and support the Service Desk and Field Teams, ensuring they have the resources, training, and guidance to excel.
  • Allocate resources effectively to meet client needs and performance targets.
  • Conduct performance reviews, provide coaching, and facilitate professional development for team members.
  • Process Optimization and Quality Assurance
  • Identify and implement process improvements for efficiency and consistency in service delivery.
  • Ensure all client-facing communications and documentation meet company quality standards
IT Service Delivery Manager Benefits:
  • 100% company paid Health, Dental, Vision, and Life Insurance
  • LTD and STD Insurance
  • Employee-Ownership (Shares in company with profit sharing)
  • Unlimited PTO
  • 401(k) with company match
  • Quarterly Bonus Program
  • Certification Reimbursement
  • Paid Training

Job Tags

Similar Jobs

Propio Language Services - Geo Tag Jobs

Spanish Interpreter - SE Job at Propio Language Services - Geo Tag Jobs

 ...Propio Language Services provides critical interpreting and translation services that improve the quality of life with the communities...  ...standards and must attain a passing score. Completion of Propio'sonline Medical Terminology, Anatomy and Physiology Assessment, with a... 

Forest Smiles

Dental Insurance Coordinator Job at Forest Smiles

 ...DENTAL OFFICE INSURANCE COORDINATOR Join our dynamic healthcare team as a Dental Office Insurance Coordinator, where you will be the vital link between patients and our dental practice. This energetic role is designed for a proactive professional who thrives in a fast... 

Manpower Group Inc.

Staffing Coordinator Job at Manpower Group Inc.

 ...Job Title: Staffing Coordinator Location: Newark, DE (100% On-Site) Schedule: Monday-Friday Pay Rate: $26-$30/hourly Contract...  ...with you! bejobs About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.... 

MedSource Travelers

Allied - Sterile Processing Technician Job at MedSource Travelers

 ...Sterile Processing TechnicianTravel Profession Allied Specialty Sterile Processing Technician Shift 8 HR Days Start Date 11/01/2026 End Date 01/30/2027 Duration 13 Week(s) City New Albany State OH Equal Opportunity Employer MedSource LLC is an equal opportunity employer... 

Sia Partners

Banking Job at Sia Partners

 ...drastically changed over the last decade, driven by increased regulatory constraints, diverse competition inside and beyond traditional banking organizations, and emerging technologies reshaping long-standing ecosystems. Sias Financial Services Business Unit provides a...