Spa Manager Opportunity At Hiatus Day Spa • Med SpaAre you looking for a leadership career in which you have the freedom to incorporate your passions and interests for Hiatus Day Spa • Med Spa into your work, surrounded by talented and interesting people? We're currently seeking a hands-on Spa Manager with a passion to join our rapidly growing team at Hiatus Day Spa • Med Spa. We're interested in hiring someone who is positive and enjoys being in an environment that cares deeply about customers' needs. The ideal candidate is a problem solver, naturally curious and has an open mind. Our company encourages team collaboration, so we're looking for someone who understands the importance of communication, sharing ideas and working together to achieve goals. Is this YOU?A warm, calm and caring demeanor5 Star customer service with multi-line phone system expertiseSales and education-driven, with a natural ability to cross-book and upgrade, and a passion for growing others in this capacityAn acute attention to detail; ability to think on your feetSuperior time management and organizational skillsCritical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspiredA responsible; wellness-oriented team player, with a strong work ethicCuriosity and gift of building relationships and engaging peopleA natural ability to inspire, educate and grow business and peopleProfessional communication skills, both written and verbalAt least one year of professional experience in a spa, hotel, salon or high-end hospitality customer service role in management capacity, preferably with spa booking software with an emphasis on high volume booking.Working experience using Google Drive. Prior experience with Zenoti a plus!Excellent organizational and administrative skills to perform diverse operational dutiesConsistent attendance & punctuality + ability to work weekends andBrief Overview Of ResponsibilitiesEvangelize the brand! Exude warmth and a can-do attitude.Supervise employees in a way that makes them want to work for you.Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employeesMeet and exceed key performance indicatorsDemonstrate enthusiastic and outstanding customer service in courteous and attentive mannerEducate guests on all services, amenities, & home care to optimize their experience while maximizing booksResearch and resolve guest-relations issues and employee matters in a timely mannerMaintain safety standards and cleanliness, keeping work area clean and equipment properly sanitizedOversee overall "opening day" appearance of the locationOversee inventory and ordersCommunicate Repair and Maintenance Issues to proper channelsResponsibilities:Work with a team of individuals to ensure that all customers receive a quality experience at the spa.Job Type: Full-timeBenefits:401(k)Dental insuranceEmployee discountFlexible scheduleHealth insurancePaid time offVision insuranceExperience level:3 yearsShift:8 hour shiftDay shiftEvening shiftMorning shiftNight shiftWeekly day range:Monday to FridayWeekends as neededEducation:High school or equivalent (Required)Work Location: In person
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